Janet O’Neill joined National Subrogation Services in the summer of 2016 bringing with her more than 32 years of insurance experience. She is a Recovery Analyst on the State Auto team. Prior to joining NSS, Janet was a Senior Recovery Resolution Representative at Liberty Mutual Insurance and brought complex automobile claims to final disposition. Janet provided assistance to other work groups including the Arbitration Team at times of high volume. She also assisted in the rollout of the continuous improvement process to her team members. Her professional experience includes Arbitration Specialist at Andree and Kaufman where she prepared and represented files in all forums. She started her insurance career at Allstate Insurance and rotated through Personal Lines, Human Resources and Subrogation. Janet earned her BS in Communication Arts from Saint John’s University and is a licensed claims adjuster in the State of Florida, Connecticut and Delaware. Janet also serves as a Panelist for Arbitration Forums.