Situation:
A national property insurer with tens of thousands of annual claims relied on adjusters to identify subrogation opportunities during standard claim handling.
Challenge:
Due to claim complexity and adjuster focus on resolution, many files closed without review for recovery potential. Internal reporting suggested the insurer’s recovery rates were below industry benchmarks, but the carrier lacked tools and processes to systematically evaluate claims.
NSS Solution:
• Implemented a structured property subrogation review program.
• Used analytics to identify third-party liability and missed recoverable claims.
• Collaborated with the insurer’s team to pursue recovery from responsible parties.
Outcome:
The insurer achieved higher recovery rates, shortened resolution timelines, and captured revenue that would have remained unrecovered.