Situation:
A regional auto insurer managing 75,000+ claims annually relied on adjusters to manually spot subrogation opportunities. Many claims closed without a dedicated review.
Challenge:
Recovery rates were below industry benchmarks, and leadership suspected numerous missed opportunities. The carrier lacked internal resources and analytics to systematically review closed claims.
NSS Solution:
- Implemented a structured subrogation review program.
- Analyzed claim files at scale to uncover previously overlooked recoverable claims.
- Pursued recovery from responsible parties alongside the insurer’s claims team.
Outcome:
Within the first year, the insurer improved recovery performance and captured revenue that would have otherwise remained unrecovered.