Our Mission

Print this page

NSS creates a partnership with our clients, which includes a willingness to provide education on recovery recognition and investigation. We are not an application service provider, but an exemplary provider of subrogation best practices. While we work with our own proprietary software and undergo continuous process improvement, our core philosophy is that experienced professionals resolve claims, not technology alone.

Designed to be a flexible recovery unit, our management team has significant subrogation experience in both a carrier and consulting environment and will only recommend the solutions that make the best economic sense to your organization. We are a proud member of the National Association of Subrogation Professionals.

Every new file receives initial direction by a manager and prompt assignment to a recovery specialist who will personally acknowledge receipt. Our recovery specialists are available to answer your inquiries by phone, fax and email anytime during regular business hours. If additional investigation is needed, a plan of action is put in place to secure it.

Your claims are pursued aggressively through negotiation, arbitration, and if necessary, referral for litigation. All of your files are accessible 24/7/365 through our own state of the art web portal. We always advise the referring adjuster the outcome of our efforts which reinforces that the recovery returned was a joint team effort between claims and recovery services.